Privacy Policy
How we collect, use, and protect your personal information.
Last updated: September 2024
topaz-crag ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways. The information we may collect includes:
Personal Data: When you submit an enquiry through our website, we collect personally identifiable information such as your name, email address, and any additional details you provide in your message. This information is collected only when you voluntarily submit it through our contact forms.
Usage Data: We automatically collect certain information when you visit our website, including your browser type, operating system, access times, and the pages you have viewed. This information helps us understand how visitors use our website and improve our services.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
- To respond to your enquiries and provide requested services
- To send you information about our services that may interest you
- To improve our website and service offerings
- To monitor and analyse usage patterns and trends
- To comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
- To trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep this information confidential
- When required by law or to protect our rights, property, or safety
- With your consent or at your direction
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to or restrict processing of your information
- The right to data portability
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
topaz-crag
Level 8, 127 Creek Street
Brisbane QLD 4000
Australia
Email: [email protected]